Join our UK team!

Operations & Supporter Care Coordinator

Location: Meninadança UK office, Baptist Centre, Bishop’s Stortford (with some flexibility for home working)

Hours: Approximately 15 hours (around two days) per week. We are happy to discuss the exact working pattern with the successful candidate.

Salary: £14–£17.50 per hour, depending on experience.

About Meninadança

Meninadança is a UK-registered charity working to protect, support and empower girls aged 10–17 in communities along Brazil’s BR-116, the country’s notorious “exploitation highway”.

Through our network of five Pink Houses, we support more than 300 girls every day, helping them build confidence, fulfil their potential and pursue safer futures, while providing specialist support to those affected by abuse and exploitation.

About the role

This is a varied and rewarding role supporting the day-to-day running of Meninadança UK.

As a small charity, no two days are the same. You might be helping organise an event, responding to supporters, processing donations, preparing resources, coordinating volunteers or assisting with the charity’s administration.

You’ll work closely with our trustees, volunteers and colleagues in both the UK and Brazil, helping ensure our UK operations run smoothly while building strong relationships with the supporters who make our work possible.

We’re looking for someone who is organised, proactive, enjoys working with people and shares our passion for protecting vulnerable girls.

If you’re looking for a role where you’ll see the direct impact of your work and become part of a passionate, supportive team, we’d love to hear from you.

Main Responsibilities

Operations & Administration

• Help manage the day-to-day administration of Meninadança UK.
• Maintain supporter records and databases.
• Process merchandise and supporter resources.
• Respond to supporter enquiries and provide administrative support to the trustees and International Director.
• Help ensure compliance with GDPR, safeguarding and Meninadança policies.

Supporter Care & Fundraising

• Coordinate our Adopt a KM programme.
• Prepare supporter communications, certificates and resources.
• Support fundraising campaigns and donor communications.
• Build and maintain positive relationships with supporters, churches and partner organisations.

Events

• Help plan and deliver events across the UK.
• Liaise with venues, volunteers and event hosts.
• Coordinate bookings, logistics and event administration.

Finance Administration

• Process invoices, expenses and payment requests.
• Maintain financial records and assist with Gift Aid administration.
• Prepare financial information for the Treasurer.

Person Specification

Essential

• Excellent organisational and administrative skills.
• Strong written and verbal communication skills.

• Good IT skills, including Microsoft Office and Google Workspace.
• Ability to prioritise work, manage multiple tasks and work independently.
• Excellent attention to detail.
• A proactive, flexible and friendly approach.
• A genuine commitment to the mission and values of Meninadança.

Additional skills that would be an advantage

Experience in one or more of the following would be welcomed, but is not essential:

• Charity administration.
• Fundraising or supporter care.
• Bookkeeping or financial administration.
• Event coordination.
• Volunteer management.
• CRM or database systems.
• Website or social media administration.
• Portuguese language skills or knowledge of Brazil.
• Public speaking or presentations.
• Building relationships with churches, schools or community organisations.

What we offer

• A rewarding role making a genuine difference to the lives of vulnerable girls.
• Flexible working arrangements.
• A supportive and friendly team of trustees, staff and volunteers.
• Opportunities to develop new skills within a growing international charity.
• The opportunity, where appropriate, to visit our work in Brazil.

How to apply

Please send your CV and a covering letter explaining why you would like to join Meninadança.

For an informal conversation about the role, please contact:

Kate Wilkinson
kate.wilkinson@meninadanca.org